Refund Policy

Last updated:

1. Money-Back Guarantee

We stand behind Ennona Essentials with a 14-day money-back guarantee. If you are not satisfied with your purchase for any reason, we will refund your full purchase price.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following conditions:

  • Unopened Product: The product must be unopened and in its original packaging
  • Original Condition: The product must show no signs of tampering or damage
  • Within 14 Days: The refund request must be submitted within 14 calendar days from the date of delivery
  • Proper Contact: You must contact our customer support team with your order details and reason for return

3. Non-Refundable Products

The following items are NOT eligible for refund:

  • Opened or partially used bottles
  • Products with broken seals
  • Products damaged due to customer mishandling
  • Products returned after 14 days from delivery date

Food Safety: For food safety and regulatory reasons, opened or used supplements cannot be resold or reused and therefore are not returnable.

4. Refund Process

To initiate a refund:

  1. Contact our support team at info@rinsingsparkwash.world or +1-866-541-7892
  2. Provide your order number and reason for return
  3. We will provide you with a return shipping address
  4. Ship the unopened product back to us (shipping costs may be customer's responsibility)
  5. Upon receipt and inspection, we will process a full refund within 10 business days

5. Refund Method

Refunds will be issued using the same payment method used for your original order:

  • Cash on Delivery Orders: Refund via bank transfer or check, depending on your preference
  • Card Payments: Refund to the original card used at delivery

Refunds typically appear in your account within 5-10 business days after processing.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately with photos of the damage
  • We will expedite a replacement at no cost to you
  • Alternatively, we will issue a full refund without requiring a return (if damage is beyond repair)

7. Exceptions and Special Cases

Refunds may not be available for:

  • Orders placed fraudulently or with stolen payment information
  • Orders placed in violation of our Terms of Use
  • Products returned without proper authorization

8. Right to Refuse Return

We reserve the right to refuse a refund if:

  • The product has been opened or used
  • The return is submitted after 14 days from delivery
  • The product shows signs of tampering or damage from customer mishandling
  • The customer has violated our Terms of Use

9. EU Directive on Consumer Rights

For customers in the European Union, this refund policy complies with Directive 2011/83/EU on Consumer Rights, which grants you a right of withdrawal within 14 calendar days of purchase for distance contracts.

10. Contact for Refund Requests

To request a refund or for questions about our refund policy:

Rinsingsparkwash LLC
4521 Mountain Ridge Drive
Boulder, CO 80301
United States
Phone: +1-866-541-7892
Email: info@rinsingsparkwash.world
Hours: Monday-Friday 9:00-17:00 EST